01
Ask and listen
Send a short feedback request after service through your approved WhatsApp business number.
WhatsApp-first customer recovery for service businesses
Know what went wrong. Agree how to make it right. Prove whether it worked.
ReviewFlow collects private feedback from every customer. Good experiences stay visible as useful feedback. When something needs attention, ReviewFlow starts a clear recovery process: agree a Make-It-Right Plan, track the promise and ask whether the fix actually worked.
Catch unhappy customers before you lose them.
✓ Works with WhatsApp✓ No review gating✓ Your team makes the decisions
Already using ReviewFlow? Sign in to your workspace.
reviewflow.kayussystems.com.ng
Product preview · example dataCustomer recovery
Recovery Inbox
Needs attention
6
Plans agreed
3
Promises due
2
Customer confirmed recovered
4
Example customer · Recovery Case
Waiting time · ★ 2/5
Make-It-Right Plan
Plan agreedWhat we understood
Appointment started much later than promised.
What we'll do
Redo the service at no charge.
Promised by 14 AugCustomer agreed
Private feedback received
2/5 · waiting time
Make-It-Right Plan agreed
Redo service at no charge · due 14 Aug
Business completed the plan
Completion recorded by the business
Recovery Proof
Customer confirmed the issue was made right
Problems that keep repeating
Illustrative service issue mix
Waiting timeexample
Communicationexample
Service qualityexample
Recovery Proof
Business completion is not the final word.
ReviewFlow asks the customer whether the business actually made things right.
Feedback → plan → delivery → Recovery Proof → service insight
Your team controls the promiseThis preview is based on ReviewFlow's real recovery workflow. Names, dates, counts and outcomes are examples only, not customer results.
Example data
Customer recovery
Recovery Inbox
Needs attention
2
Confirmed recovered
4
Example customer
Private feedback · ★ 2/5
Make-It-Right Plan
Redo the service at no charge
Promised by Friday, 14 August · customer agreed
Private feedback
2/5 · waiting time
Make-It-Right Plan
Redo service at no charge · due 14 Aug
Business completed it
Promise marked complete
Recovery Proof
Customer confirmed it was made right
Feedback → fix → verify
Your team decidesIllustrative workflow only. Names, dates, counts and outcomes are examples, not customer results.
Names and numbers are examples only, not customer results.
Built for repeat-customer businesses
One recovery process that adapts to different service problems.
The customer recovery loop
Feedback is useful only when it leads to a fix you can verify.
ReviewFlow keeps the full story together, from the first private complaint to the business promise, what was completed and what the customer finally says about the outcome.
02
Catch dissatisfaction early
When a customer is unhappy, ReviewFlow turns the feedback into a visible Recovery Case instead of letting it disappear in chats.
03
Agree how to make it right
Create a Make-It-Right Plan with what you understood, what you will do and by when. The customer can agree or ask for something different.
04
Deliver the promise
Track the agreed action and record when the business has completed what it promised.
05
Ask if it actually worked
Recovery Proof asks the customer whether the issue was fully fixed, partly fixed or still unresolved.
Make-It-Right Plan
Give the customer a clear promise, not just an apology.
When something goes wrong, record what your business understood, the remedy you will provide, when you will do it and an optional goodwill gesture. The customer can agree or ask for something different.
Everything stays in one history
1
What we understood keeps the business and customer aligned on the problem.
2
What we'll do and by when turns follow-up into a specific commitment.
3
Customer agreement confirms the plan addresses the concern, but does not yet count as recovery.
Example Make-It-Right Plan
Illustrative only · not a customer claim
- What we understood
- The appointment started much later than the time the customer was given.
- What we'll do
- Redo the service at no charge.
- By when
- Friday, 14 August
The business decides the remedy. ReviewFlow keeps the commitment clear, visible and connected to the same Recovery Case.
Why ReviewFlow is different
Closing a task is not the same as recovering a customer.
AI can write a reply. ReviewFlow helps your team finish the follow-up.
ReviewFlow separates what the business says it completed from what the customer says happened. That gives owners a clearer view of whether a recovery effort actually worked.
Clear recovery ownership
Know what is still open
See which unhappy customers need attention, which promises are due and what has already been completed.
Customer-visible commitment
Turn apologies into a real plan
Record a concrete remedy, target date and optional goodwill gesture, then let the customer agree or request a different plan.
Recovery Proof
Do not call it recovered until the customer says so
Business completion stays separate from customer-confirmed recovery. ReviewFlow asks the customer whether the fix actually worked.
Service issue intelligence
Fix the problems that keep repeating
See recurring issues such as waiting time, communication, service quality and billing so you can improve the cause, not only one complaint.
Review integrity guard
We do not hide unhappy customers. We help businesses recover them.
A low rating may start a private recovery process, but it never becomes a reason to suppress a legitimate public-review opportunity. If a genuine public review destination is configured, happy and unhappy customers are treated fairly.
No review gating
Private feedback never decides who is allowed to see a legitimate public-review link.
No fake recovery claims
Business completion and customer-confirmed recovery remain separate states.
Respect customer choices
Opt-outs, contact cooldowns and controlled messaging remain part of the product rules.
People stay in control
Your team decides the promise, remedy and customer handling. ReviewFlow organises the process.
Start with a recovery check, not a sales call
See where your customer recovery process may be breaking down.
Answer eight simple questions about how your business detects unhappy customers, agrees a fix, follows through and verifies whether the customer is actually satisfied.