01
Ask at the right moment
Send a simple feedback request through your approved WhatsApp business sender after a customer interaction.
Customer recovery for service SMEs
Catch unhappy customers before you lose them.
ReviewFlow turns WhatsApp feedback into a trackable recovery workflow, so service businesses know who needs attention, what happened next, and which service issues keep repeating.
✓ WhatsApp-first✓ Recovery workflow✓ No review gating
ReviewFlow workspace
Sample workspace preview
Responses
24
Illustrative count
Avg. rating
4.3
Illustrative rating
Needs attention
3
Illustrative cases
Customers needing attention
Sample recovery workflow
2★
Customer feedback received
Delivery was later than expected
Needs attention↗
Recovery follow-up started
Owner is following up with the customer
In progress✓
Customer issue resolved
Recovery history remains visible to the owner
ResolvedHow ReviewFlow works
Feedback should lead to action, not disappear into a spreadsheet.
ReviewFlow connects feedback collection with a practical recovery workflow for the customers who need attention most.
02
See what needs attention
Collect private feedback in one place and surface low ratings that may need a personal follow-up.
03
Recover the relationship
Track recovery cases, follow up with unhappy customers, and keep public-review access fair for everyone.
Why ReviewFlow is different
AI can draft a reply. ReviewFlow runs the recovery workflow.
Writing a message is only one small step. ReviewFlow keeps the real customer history, delivery state, feedback, follow-up and service issues connected so the business knows what still needs action.
Customer context that persists
Keep the customer, request, delivery, feedback and recovery history connected instead of rebuilding context from scattered chats or prompts.
Recovery that stays accountable
See which customers still need attention, what follow-up has happened and whether the issue was actually resolved.
Service issues you can act on
Turn recovery cases into recurring service-issue signals so feedback can improve operations, not just produce another reply.
Trust controls built into the workflow
Respect opt-outs, contact cooldowns and rating-neutral public-review access without relying on someone to remember the rules manually.
Built for real service operations: ReviewFlow is designed around customer records, WhatsApp-first feedback, recovery follow-up and service improvement, not around generating artificial reviews or replacing human judgment.
Review integrity built in
We do not hide unhappy customers. We help businesses recover them.
A low rating can trigger an internal recovery workflow, but it never becomes a reason to hide a legitimate public-review opportunity. When a review destination is configured, access is fair regardless of rating.
What ReviewFlow keeps separate
✓
Private feedback helps the business understand the customer experience.
✓
Recovery cases help owners follow up when service goes wrong.
✓
Public reviews remain an optional, rating-neutral opportunity when configured.
Build stronger customer relationships from the feedback you already ask for.
Create your workspace, prepare your customer list, and connect WhatsApp when you are ready for live sending.