01
Ask
A guest checks out and receives a feedback request through the business's approved messaging channel.
Hospitality
Guest recovery for hotels, short lets, restaurants and hospitality teams
Find guest-service problems quickly, give managers a clear recovery queue and turn recurring complaints into operational improvements.
Typical service-recovery risks
- Check-in, room or service delays
- Cleanliness or facility concerns
- Food-service or staff-experience complaints
- Guest issues discovered only after a public review appears
A practical recovery loop
The goal is not another message. It is a customer issue that reaches a clear outcome.
02
Listen
They privately report that a service issue was not resolved during the stay.
03
Recover
ReviewFlow turns the response into a visible recovery case for the team to own and close.
04
Improve
Management can act while the experience is still recent and learn whether the same problem keeps recurring.
Who this is for
Service businesses that care about repeat relationships.
HotelsShort-let operatorsRestaurantsGuest housesHospitality groups
Founding pilot
Help shape ReviewFlow for real Nigerian service operations.
We are selecting a small cross-sector group before broader commercial rollout.