01
Ask
A client reaches the end of a project milestone or service interaction.
Professional services
Client recovery for accountants, consultants, agencies and professional firms
Make client dissatisfaction visible before it becomes churn, a lost referral or a damaged long-term relationship.
Typical service-recovery risks
- Slow updates or poor communication
- Missed expectations or delivery delays
- Client frustration spread across email, calls and WhatsApp
- No shared view of which relationships still need attention
A practical recovery loop
The goal is not another message. It is a customer issue that reaches a clear outcome.
02
Listen
They report that communication and turnaround time fell below expectations.
03
Recover
The firm records the recovery case, assigns follow-up and keeps the history visible until the issue is closed.
04
Improve
The relationship gets deliberate attention instead of relying on someone remembering a complaint from a chat thread.
Who this is for
Service businesses that care about repeat relationships.
Accounting firmsConsultanciesLaw firmsAgenciesBusiness-service providers
Founding pilot
Help shape ReviewFlow for real Nigerian service operations.
We are selecting a small cross-sector group before broader commercial rollout.