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Free 2-minute self-assessment

How good is your business at recovering unhappy customers?

Answer eight practical questions about feedback, follow-up and service recovery. You will get an instant score and a clear explanation of the biggest operational gap.

01Do you ask customers for feedback soon after a service interaction?
02Can unhappy feedback reach the owner or responsible manager quickly?
03Does every unhappy customer have a clear person responsible for follow-up?
04Can you see which customer issues are still unresolved without searching chats or spreadsheets?
05Do you record what action was taken after a customer complaint or low rating?
06Can you identify service problems that keep repeating across different customers?
07Do you consistently respect customer opt-outs and avoid contacting people too frequently?
08If you offer a public-review link, is the opportunity the same regardless of the customer's private rating?

0 of 8 questions answered

This is a practical self-assessment for planning, not an industry benchmark or certification.